Are You a Current or Former Resident of The Glenbrook at Rocky Hill, CT Apartments?

If so, your voice matters, and we are asking important questions like:

Tenant Experience Questionnaire (For past and current residents of The Glenbrook at Rocky Hill, CT)

This questionnaire is intended solely to collect tenant-reported experiences for informational purposes. The questions are not statements of fact about any specific unit, individual, or company, and should not be interpreted as such.

Building Conditions

1. Have you ever noticed a musty smell, visible mold, or water damage — even after walls or ceilings were painted over?

2. Were you ever told that mold was “just mildew,” “not harmful,” or that bleach would solve the problem?

3. Did the landlord or staff instruct you to use bleach to clean mold, even if it damaged property, clothing, or affected your health?

4. Did you notice areas (such as tubs, windows, AC units, or ceilings) that repeatedly leaked or grew mold?

5. Did they regularly caulk tubs, floors, or walls instead of addressing the source of a leak?

6. Have you ever noticed cracks in the walls or foundation, along with chipped, peeling, or flaking paint inside your apartment? If so, was it ever properly repaired?

7. Did the landlord or staff ever tell you to clean mold from ceilings or other high areas yourself, even though it could be dangerous to reach, damage property, or cause injury (for example, bleach dripping into your eyes)? If so, were you advised to hire someone at your own expense instead of the landlord providing the service?

8. Were you ever told by the landlord or management that you would have to pay for mold remediation or hire a cleaning company yourself instead of them handling it?

9. Did the landlord ever brush off your concerns about health issues from mold or building conditions, making it seem like the problem wasn’t serious? For example, did they ever say something like, “It’s not that bad”?

Repairs & Maintenance

1. Did you report leaks, moisture, or ventilation issues that were ignored or “fixed” with temporary patches?

2. Have you ever submitted a repair or maintenance request that was later denied, ignored, or “lost”?

3. Were you ever told that the landlord or management does not keep track of maintenance or repair requests?

4. Were you ever unable to get a copy or confirmation of a repair request you made?

5. Did you have to make temporary fixes yourself because repairs were delayed or not completed properly?

6. Were you ever told by the landlord or management to purchase a high-end air purifier, steam cleaning machine, or similar equipment to deal with mold, odors, or allergens in your apartment or public shared areas?

7. Did the landlord or management ever offer to have their own steam cleaning company clean your carpets for a fee (e.g., $200 per visit, monthly or bi-monthly)?

8. Was your bathroom vent broken, ineffective, or very old (for example, 20+ years) and rarely repaired or replaced?

9. Did your bathroom fan make little or no difference in removing steam or moisture?

10. Did you notice excess moisture, mold, or mildew in the bathroom because of poor ventilation?

11. Were you told by the landlord or staff that the vent could not be repaired or replaced?

12. Were you told to keep the bathroom door open during or after showers instead of the landlord repairing or replacing a broken or ineffective ventilation system?

13. While living here, did you notice there was only one maintenance worker (or very few staff) responsible for handling repairs across the entire property? If so, did this lead to delays or incomplete repairs?

Health & Safety

1. While living here, did you or a family member experience unexplained health issues — such as rashes, fatigue, sinus infections, breathing problems, skin irritation, allergies, or symptoms affecting the immune system?

2. Did any healthcare provider suggest that mold, dampness, or ventilation problems could be contributing to your symptoms?

3. Did you ever request mold testing, and if so, was it provided?

Tenant Privacy & Entry

1. Has your landlord or a maintenance worker ever entered your apartment without proper notice (at least 24 hours in non-emergencies, per Connecticut law)?

2. Have you ever felt unsafe or uncomfortable due to unannounced entries?

3. Did you receive written notice before inspections, repairs, or showings to prospective tenants?

4. Have you ever suspected the use of Wi-Fi jammers or signal blockers in the building, and if so, did you report it?

5. Have you ever experienced unwanted contact from a landlord, staff member, or contractor outside of necessary building communications — such as being contacted through personal social media accounts or followed online?

Security Deposits & Financial Issues

1. Did you have to pay out of pocket for repairs — like electrical damage, broken appliances, or cleanup — caused by leaks, water intrusion, or structural issues?

2. Did the landlord withhold part or all of your security deposit for “damages” that may have resulted from mold, rot, or water damage caused by the building?

3. Were deductions from your security deposit explained to you in writing, as required by Connecticut law?

4. Did your landlord return your security deposit and the interest owed on it, as required by Connecticut law?

5. If you had pets, were you charged for cleaning or replacing carpets at move-out—even when the carpets were over 5 years old and showed only typical wear and tear?

6. While living at The Glenbrook at Rocky Hill, did your rent increase significantly without noticeable improvements or repairs to the property?

Retaliation or Discouragement from Reporting

1. Were you ever discouraged from filing complaints or seeking help from health or housing authorities?

2. After raising concerns about mold or unsafe conditions, did you experience sudden rent increases, threats of eviction, or changes to your lease terms?

Common Areas & Other Tenants

1. Did you see other units receive a “quick fix” before new tenants moved in — such as painting over damage or sealing affected areas?

2. Have you noticed mold, leaks, or water damage in hallways, laundry rooms, basements, or other shared areas?

3. Did you or others report issues with moldy laundry machines, and if so, were those complaints taken seriously?

Government Involvement

1. Did you contact the Rocky Hill Public Health Department about building conditions? If so, did they take action?

Legal or Post-Move-Out Issues

1. Were you ever asked to sign a release or document after moving out that limited your ability to speak out or take legal action?

If you answered “yes” to any of these questions, or even if you simply have concerns, there may be others with similar experiences.